Challenge
Eli Lilly is a leading research-based pharmaceutical company, employing approximately 38,000 employees worldwide, with more than 500 across Canada. With so many employees to look after in a highly regulated environment, you can imagine the scope and breadth of their many policies, procedures and SOPs, from HR and Finance to Privacy and Business Integrity. They called upon ClearWorks to help simplify and streamline this large volume of essential documents.
Response
When it comes to policies, employees want the information now – clearly and concisely – with no chance of misunderstanding. When it comes to standard operating procedures, employees need to know what to do and how to do it – in the most simple, straightforward way. There’s no room for error. As experts in clarity, ClearWorks was definitely the right group to engage! Well over 100 policies and procedures later, all the information is clear, concise, and to the point – just the way employees like it.